Cancellation Policy

1. Scope of This Policy

This Cancellation Policy explains how you can cancel a task, MVP build, or Expert Developer engagement on Nimbus, and how cancellation affects any credits you have committed to that work. It applies alongside, and does not replace, our Refund Policy, which governs refunds of unused credits and your statutory right of withdrawal on credit purchases themselves.

Nimbus operates on a one-time credit purchase model with no subscriptions or recurring billing (see Payment Policy §10), so there is no recurring plan to "cancel" going forward - cancellation on Nimbus means stopping an in-progress task, build, or engagement, or closing your account.

2. Cancelling an AI-Generated Task or MVP Build

You may cancel an in-progress AI generation task at any time before it completes from your dashboard. If you cancel before generation finishes, or if the task fails due to a system error, credits committed to that task are automatically returned to your wallet - the same automatic-refund handling described in our Refund Policy §7. Credits already consumed by a task that completed successfully are not eligible for cancellation-based reversal, though unused credits from the same purchase remain refundable within 30 days of purchase under the Refund Policy.

3. Cancelling an Expert Developer Engagement

If you have engaged an Expert Developer (Executor) for a task:

• You may cancel the engagement before the Expert Developer accepts or begins work, with credits returned to your wallet in full.
• You may also cancel after work has started, at any point until the task is done: the task's credits are returned to your wallet in full, and any open pull request for it is closed.
• If a pull request for the task is closed without merging, the task's credits are returned automatically per Refund Policy §7.

Expert Developers engaging with Nimbus as independent contractors are separately bound by the Expert Developer Terms & Conditions, which set out their own cancellation and termination rights for an engagement.

4. Cancelling Your Account

You may delete your Nimbus account at any time in Settings, or ask us to close it at support@nimbus.expert. On deletion or closure:

• Any in-progress tasks or engagements are cancelled per Sections 2–3 above.
• Deleting the account in Settings erases it at once, with your balance and billing history. To get a refund of unused credits bought in the last 30 days, ask us before you delete it; if you ask us to close the account instead, we refund those credits first.
• Unused credits outside the 30-day window are not refunded on closure.
• What we keep afterwards is set out in Privacy Policy §6 (Data Retention).

5. Your Statutory Right of Withdrawal

If you are a consumer in the United Kingdom, the European Union or the wider EEA, you also have a statutory right to cancel a credit purchase within 14 days - under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK, and under the Consumer Rights Directive 2011/83/EU as implemented in your own country in the EU/EEA. The full terms of that right, including the digital-content early-performance exception, are set out in Refund Policy §2 and apply here by reference rather than being restated.

6. How to Cancel

To cancel a task, build, or engagement, use the cancel action on the relevant item in your dashboard. To close your account or if you need help with a cancellation, email us at support@nimbus.expert with your account email and the task or transaction ID. We will reply by email to confirm the outcome of your cancellation, including any credits returned.

7. Changes to This Policy

We may update this Cancellation Policy from time to time. Continued use of Nimbus after changes constitutes acceptance of the updated policy. We will notify users of any material changes via email.

8. Contact Us

If you have questions about this Cancellation Policy, please contact us:

Email: support@nimbus.expert

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Bridgend, Mid Glamorgan, CF31 1JF, United Kingdom