Cancellation Policy

1. Scope of This Policy

This Cancellation Policy explains how you can cancel a task, MVP build, or Expert Developer engagement on Nimbus, and how cancellation affects any credits you have committed to that work. It applies alongside, and does not replace, our Refund Policy, which governs money-back requests and your statutory right of withdrawal on credit purchases themselves.

Nimbus operates on a one-time credit purchase model with no subscriptions or recurring billing (see Payment Policy §9), so there is no recurring plan to "cancel" going forward — cancellation on Nimbus means stopping an in-progress task, build, or engagement, or closing your account.

2. Cancelling an AI-Generated Task or MVP Build

You may cancel an in-progress AI generation task at any time before it completes from your dashboard. If you cancel before generation finishes, or if the task fails due to a system error, credits committed to that task are automatically returned to your wallet — the same automatic-refund handling described in our Refund Policy §7. Credits already consumed by a task that completed successfully are not eligible for cancellation-based reversal, though you may still be eligible for a refund under the Refund Policy's 30-day guarantee or partial- refund terms.

3. Cancelling an Expert Developer Engagement

If you have engaged an Expert Developer (Executor) for a task:

• You may cancel the engagement before the Expert Developer accepts or begins work, with credits returned to your wallet in full.
• If work has already started, cancellation may result in a partial charge reflecting work completed, calculated on the same pro-rata basis as Refund Policy §4 (unused portion refunded, used portion retained).
• If a pull request for the task is closed without merging, or the Expert Developer fails to deliver, remaining credits are automatically refunded per Refund Policy §7.

Expert Developers engaging with Nimbus as independent contractors are separately bound by the Expert Developer Terms & Conditions, which set out their own cancellation and termination rights for an engagement.

4. Cancelling Your Account

You may close your Nimbus account at any time by contacting us at support@nimbus.expert. On closure:

• Any in-progress tasks or engagements are cancelled per Sections 2–3 above.
• Unused credit balances remain eligible for a refund under the Refund Policy for 30 days from your original purchase date(s); after that window, unused credits are forfeited on closure.
• We retain certain records (e.g. transaction and payment history) after closure only as required by law — see Privacy Policy §6 (Data Retention).

5. Your Statutory Right of Withdrawal

If you are a consumer in the United Kingdom, you also have a statutory right to cancel a credit purchase within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The full terms of that right, including the digital- content early-performance exception, are set out in Refund Policy §2 and apply here by reference rather than being restated.

6. How to Cancel

To cancel a task, build, or engagement, use the cancel action on the relevant item in your dashboard. To cancel your account or if you need help with a cancellation, email us at support@nimbus.expert with your account email and the task or transaction ID. We will confirm the outcome of your cancellation, including any credits returned, within 2 business days.

7. Changes to This Policy

We may update this Cancellation Policy from time to time. Continued use of Nimbus after changes constitutes acceptance of the updated policy. We will notify users of any material changes via email.

8. Contact Us

If you have questions about this Cancellation Policy, please contact us:

Email: support@nimbus.expert

Iron Cortex LTD
Registration Number: 16889774
Academy House 11 Dunraven Place,
Bridgend, Mid Glamorgan, CF31 1JF, United Kingdom