Payment Policy

Last updated: 23.10.2026

1. Accepted Payment Methods

We accept the following payment methods for credit purchases:

  • Visa credit and debit cards
  • Mastercard credit and debit cards

All payments are processed by our card payment processor over encrypted (HTTPS) connections.

2. Supported Currencies

We accept the following currencies: Euro (EUR), US Dollar (USD), Saudi Riyal (SAR), Moroccan Dirham (MAD), Canadian Dollar (CAD), Sri Lankan Rupee (LKR), Azerbaijani Manat (AZN), Kazakhstani Tenge (KZT), Chilean Peso (CLP), South African Rand (ZAR), Brazilian Real (BRL), Argentine Peso (ARS), Kyrgyzstani Som (KGS), UAE Dirham (AED), Malaysian Ringgit (MYR), Indian Rupee (INR), Qatari Riyal (QAR), Omani Rial (OMR), Jordanian Dinar (JOD), and Kuwaiti Dinar (KWD). Prices are set in euros (EUR), the base currency for this service. If you choose another currency, we convert from the EUR price at the rate shown before you confirm, and your card is charged that amount.

All payments are processed in the currencies available on the website (EUR, USD, SAR, MAD, CAD, LKR, AZN, KZT, CLP, ZAR, BRL, ARS, KGS, AED, MYR, INR, QAR, OMR, JOD, KWD). We perform the conversion from EUR; your card issuer may apply its own fee if your card is denominated in a different currency again.

3. Transaction Limits

You may buy any of the credit packages listed on our pricing page, or type your own amount:

  • A custom purchase is from €1 to €20,000, or its equivalent in the currency you pick at the day's rate, with the upper limit rounded down to a round figure so it never exceeds €20,000
  • Any custom purchase within that range buys at least one credit
  • The fixed packages on the pricing page are always within that range
  • There is no limit on how many purchases you make

Note: Your card issuer may impose their own transaction limits.

4. Payment Security

Your payment security is our top priority:

  • We do NOT store your complete card details or your security code
  • We keep only the last 4 digits of your card number for reference
  • Card details are sent to our payment processor over encrypted (HTTPS) connections
  • We implement 3D Secure authentication for additional security

5. Payment Processing

When you make a payment:

  • Your card is charged when you confirm the purchase
  • Credits are added to your account as soon as the payment is confirmed
  • A receipt is emailed to your registered email address
  • Transaction records are available in your dashboard

6. Failed Payments

If your payment fails:

  • You will be notified immediately with the reason for failure
  • Common reasons include insufficient funds, expired card, or bank security measures
  • No credits will be added to your account
  • You may retry the payment with the same or different payment method
  • Contact your card issuer if problems persist

7. Billing Disputes and Chargebacks

If you have a concern about a charge on your account:

  • Contact us first at support@nimbus.expert before initiating a chargeback
  • Most issues can be resolved quickly through direct communication
  • You have the right to dispute any charge with your card issuer
  • The chargeback process typically takes 30-90 days

Customer Rights: You have the right to dispute a transaction if you believe it is unauthorized or incorrect. We will provide all necessary documentation to support the investigation.

8. Pricing

Credit package pricing:

  • Package prices, the credits each package holds and the price per credit are listed on our pricing page; that page is the single place prices are published, so nothing here can fall out of step with it
  • Every price is set in euro and shown converted into the currency you select, at the rate displayed before you confirm. Prices in other currencies are converted at exchange rates refreshed once every 24 hours from an exchange-rate data provider; if the provider is unavailable, the last rates we received stay in use
  • The total shown on the pricing page in your selected currency is the total charged to your card
  • Prices may change with 30 days advance notice
  • Credits you have already bought are not affected by future price changes

9. When Credits Are Spent

Buying credits and spending them are two separate things. Sections 1 to 8 cover the card payment that puts credits in your wallet. This section covers what happens to those credits afterwards.

  • Credits leave your wallet when the work starts, not when it finishes: 100 credits the moment an MVP generation begins, and a task's own cost the moment that task is assigned.
  • A task's cost is its base cost times its complexity, as set out on the pricing page; you see the figure before you confirm.
  • Approving or merging a pull request costs nothing further - the credits for that work were already taken.
  • Credits come back to your wallet automatically, in full, if an MVP generation fails, if you cancel a task, or if a task's pull request is closed without being merged.
  • An automatic return is a credit balance movement, not a card refund. Money back on a card is the Refund Policy.
  • Every movement in and out of your wallet is listed in your billing history with its reason and reference.

10. Recurring Payments

Nimbus operates on a one-time credit purchase model. We do NOT have recurring subscriptions or automatic renewals. All credit purchases are one-time payments, and credits never expire.

11. Payment Receipts and Records

For every payment:

  • An email receipt is sent to your registered email address
  • Receipts include transaction ID, date, amount, and payment method
  • All transaction history is available in your dashboard
  • You can download receipts for accounting purposes
  • Your billing history stays in your dashboard for the life of your account; deleting your account erases it, so download any receipts you need first

12. Payment Processor Information

Card payments are processed by our payment processor on behalf of Iron Cortex LTD. Your contract for the credits is with Iron Cortex LTD.

13. Changes to Payment Policy

We reserve the right to modify this payment policy at any time. Material changes will be communicated via email and posted on this page. Continued use of our service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about our payment policy or billing, please contact us:

Email: support@nimbus.expert