1. Accepted Payment Methods
We accept the following payment methods for credit purchases:
- Visa credit and debit cards
- Mastercard credit and debit cards
All payments are processed securely through our PCI-DSS compliant payment processor.
2. Supported Currencies
We accept the following currencies: Euro (EUR), US Dollar (USD), Saudi Riyal (SAR), Moroccan Dirham (MAD), Canadian Dollar (CAD), Sri Lankan Rupee (LKR), Azerbaijani Manat (AZN), Kazakhstani Tenge (KZT), Chilean Peso (CLP), South African Rand (ZAR), Brazilian Real (BRL), Argentine Peso (ARS), Kyrgyzstani Som (KGS), UAE Dirham (AED), Malaysian Ringgit (MYR), Indian Rupee (INR), Qatari Riyal (QAR), Omani Rial (OMR), Jordanian Dinar (JOD), and Kuwaiti Dinar (KWD). Prices are set in euros (EUR), the base currency for this service. If you choose another currency, we convert from the EUR price at the rate shown before you confirm, and your card is charged that amount.
All payments are processed in the currencies available on the website (EUR, USD, SAR, MAD, CAD, LKR, AZN, KZT, CLP, ZAR, BRL, ARS, KGS, AED, MYR, INR, QAR, OMR, JOD, KWD). We perform the conversion from EUR; your card issuer may apply its own fee if your card is denominated in a different currency again.
3. Transaction Limits
You may buy any of the credit packages listed on our pricing page, or type your own amount:
- A custom purchase is from €1 to €20,000, or the equivalent in the currency you have selected
- The fixed packages on the pricing page are always within that range
- There is no limit on how many purchases you make
Note: Your card issuer may impose their own transaction limits.
4. Payment Security
Your payment security is our top priority:
- We do NOT store your complete card details on our servers
- We receive only the last 4 digits of your card number for reference
- All card data is processed and stored securely by our PCI-DSS compliant payment processor
- All transactions are encrypted using industry-standard SSL/TLS protocols
- We implement 3D Secure authentication for additional security
5. Payment Processing
When you make a payment:
- Charges are processed immediately upon purchase
- Credits are added to your account within seconds
- You will receive a payment confirmation email
- A receipt will be sent to your registered email address
- Transaction records are available in your dashboard
6. Failed Payments
If your payment fails:
- You will be notified immediately with the reason for failure
- Common reasons include insufficient funds, expired card, or bank security measures
- No credits will be added to your account
- You may retry the payment with the same or different payment method
- Contact your card issuer if problems persist
7. Billing Disputes and Chargebacks
If you have a concern about a charge on your account:
- Contact us first at support@nimbus.expert before initiating a chargeback
- We will investigate and respond within 2 business days
- Most issues can be resolved quickly through direct communication
- You have the right to dispute any charge with your card issuer
- The chargeback process typically takes 30-90 days
Customer Rights: You have the right to dispute a transaction if you believe it is unauthorized or incorrect. We will provide all necessary documentation to support the investigation.
8. Pricing
Credit package pricing:
- Package prices, the credits each package holds and the price per credit are listed on our pricing page; that page is the single place prices are published, so nothing here can fall out of step with it
- Every price is set in euro and shown converted into the currency you select, at the rate displayed before you confirm
- The total shown on the pricing page in your selected currency is the total charged to your card
- Prices may change with 30 days advance notice
- Credits you have already bought are not affected by future price changes
9. When Credits Are Spent
Buying credits and spending them are two separate things. Sections 1 to 8 cover the card payment that puts credits in your wallet. This section covers what happens to those credits afterwards.
- Credits leave your wallet when the work starts, not when it finishes: 100 credits the moment an MVP generation begins, and a task's own cost the moment that task is assigned.
- A task's cost is its base cost times its complexity, as set out on the pricing page; you see the figure before you confirm.
- Approving or merging a pull request costs nothing further — the credits for that work were already taken.
- Credits come back to your wallet automatically, in full, if an MVP generation fails, if you cancel a task, or if a task's pull request is closed without being merged.
- An automatic return is a credit balance movement, not a card refund. Money back on a card is the Refund Policy.
- Every movement in and out of your wallet is listed in your billing history with its reason and reference.
10. Recurring Payments
Nimbus operates on a one-time credit purchase model. We do NOT have recurring subscriptions or automatic renewals. All credit purchases are one-time payments, and credits never expire.
11. Payment Receipts and Records
For every payment:
- An email receipt is sent to your registered email address
- Receipts include transaction ID, date, amount, and payment method
- All transaction history is available in your dashboard
- You can download receipts for accounting purposes
- Receipts are kept for 6 years, matching UK statutory bookkeeping requirements
12. Payment Processor Information
Payments are processed by our third-party payment processor. By making a payment, you agree to their terms of service and privacy policy. Our payment processor is PCI-DSS Level 1 certified, the highest level of security certification in the payments industry.
13. Changes to Payment Policy
We reserve the right to modify this payment policy at any time. Material changes will be communicated via email and posted on this page. Continued use of our service after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions about our payment policy or billing, please contact us:
Email: support@nimbus.expert