Refund Policy

1. Our Refund Rule

Unused credits are refundable within 30 days of purchase, to the original payment method. Credits you have already spent are not refunded. No reason is needed. This applies to every customer, individual or organisation.

2. Your Statutory Right of Withdrawal (UK and EU/EEA)

Separately from the 30-day rule above, if you are a consumer you also have a statutory right to cancel your purchase within 14 days of the purchase date, without needing to give a reason. In the United Kingdom that right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; in the European Union and the wider EEA it comes from the Consumer Rights Directive 2011/83/EU as implemented in your own country. The two work the same way and we apply the same 14 days to both.

Credits are digital content supplied other than on a tangible medium. Because we make credits available for use immediately after purchase, by completing your purchase and choosing to use any credits before the 14-day period ends, you expressly request early performance and acknowledge that you lose the statutory right of withdrawal once the digital content (the credits) has been fully used. The same exception exists in both the UK Regulations and the EU Directive. It applies only to the statutory 14-day right. It does not reduce the 30-day refund of unused credits in Section 1, which remains available on top of your statutory rights.

3. Refund Eligibility

You are eligible for a refund if:

• Your request is made within 30 days of purchase
• You purchased credits through our platform
• Some of the credits from that purchase are still unused

4. How the Amount Is Worked Out

If you have used some of the credits from a purchase, we refund the unused part:

• Refund amount = (Unused Credits / Total Purchased Credits) × Purchase Price
• Used credits are not refunded
• There is no minimum refund amount

5. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at support@nimbus.expert with the subject line "Refund Request" (do this before deleting your account: deleting it erases your balance)
2. Include your account email address
3. Provide the transaction ID or purchase date

6. Refund Processing Time

Once your refund request is approved:

• A statutory withdrawal under Section 2 is refunded within 14 days of you telling us, as the UK Regulations and the EU Directive require
• Refunds are issued to the original payment method
• We confirm the refund by replying to your request
• Your bank may take a few more days to show the refund on your statement

7. Automatic Credit Returns

Credits leave your wallet when work starts - 100 when an MVP generation begins, a task's cost when the task is assigned (Payment Policy §9). That is why they can be put straight back when the work does not land. This is a movement of credits inside your wallet, not a refund to your card; money back on a card is Sections 1 to 6 above. It happens automatically in these cases:

• If a pull request for a task is closed without it being merged
• If you cancel a task before it is finished
• If a task fails due to a system error
• If an MVP generation fails to complete
• The full amount is returned to your wallet immediately, and appears in your billing history with its reason

8. Non-Refundable Situations

Refunds may not be available in the following cases:

• After 30 days from the purchase date, subject always to your statutory rights under Section 2
• If you have violated our Terms of Service or Acceptable Use Policy
• If the request is fraudulent or abusive
• If you have already received a refund for the same purchase

9. Chargeback Policy

If you file a chargeback or payment dispute with your bank or credit card company:

• Please contact us first at support@nimbus.expert to resolve the issue
• Filing a chargeback without contacting us may result in account suspension
• We will work with you to resolve any billing disputes
• All chargeback fees will be investigated and may be charged to your account

10. Changes to Refund Policy

We may update this refund policy from time to time. Continued use of our service after changes constitutes acceptance of the updated policy. We will notify users of any material changes via email.

11. Contact Us

If you have any questions about our refund policy, please contact us:

Email: support@nimbus.expert